Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from lunziart.com (the “Site”).
We collect information to provide and improve our Services (e.g., orders, support, marketing):
Directly from You:
- Contact details (name, email, phone, address).
- Order/payment info (billing/shipping address, payment confirmation).
- Account credentials (username, password, security questions).
- Customer support messages.
Automatically (Usage Data):
- Cookies, IP address, device/browser info, and browsing behavior.
From Third Parties:
- Payment processors (e.g., credit card details via Shopify).
- Analytics/advertising partners.
How do We Use Your Personal Information?
- Fulfill Orders: Process payments, shipping, returns, and account management.
- Marketing: Send promotional emails/texts (opt-out available) and personalized ads.
- Security: Detect fraud or illegal activity.
- Improvements: Analyze usage to enhance Services and customer support.
- Legal Compliance: Enforce terms, comply with laws, or protect rights.
Sharing Your Personal Information
- We disclose data only as necessary to:
- Service Providers: Payment processors, shipping carriers, IT/cloud services.
- Business Partners: Marketing/advertising partners (per their privacy policies).
- Legal Obligations: For mergers, subpoenas, or fraud prevention.
- With Consent: E.g., social media integrations or third-party collaborations.
- Categories Shared: Identifiers, commercial info, usage data, geolocation.
- We do NOT sell sensitive data or children’s info (under 16).
Behavioral Advertising
- We use Cookies/pixels (via Shopify and third parties) for:
- Site functionality (e.g., cart memory).
- Analytics and targeted ads (you can block cookies, but some features may break).
- Opt-Out: Adjust browser settings or use privacy tools.
Do Not Track
- We do not alter data practices responding to "Do Not Track" browser signals.
Your Rights
- Depending on your location, you may:
- Access, correct, or delete your data.
- Request data portability or processing restrictions.
- Withdraw consent (e.g., unsubscribe from marketing emails).
- Appeal denied requests.
- How to Exercise: Contact us (details below). We’ll verify your identity before responding.
Data Retention
- Kept only as long as needed for orders, legal compliance, or dispute resolution.
- No "perfect security," but we use safeguards (e.g., encrypted payments).
Changes to This Policy
- Updates are posted on the Site with a revised "Last updated" date.
- Significant changes may include additional notifications.
Contact Us
- For questions, requests, or complaints:
- Email: wheeltechnology2025@gmail.com
- Address: Gahanapokhari-5, Hadigaun, Kathmandu, Nepal, 44600.
- Complaints: Contact us first; escalate to local authorities if unresolved.
- International Users: Data may be transferred globally (e.g., via EU Standard Contractual Clauses).
